// legal

Privacy Policy

Effective Date: April 8, 2026

1.

Introduction

Welcome to Nexrum. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered mock interview platform available at www.nexrum.ai and our mobile applications.

By accessing or using Nexrum, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2.

Information We Collect

2.1 Information You Provide
  • ◆Name, email address, and password when you create an account
  • ◆Resume, CV, or career-related documents you upload for personalized question generation
  • ◆Educational background, target companies, and job role preferences
  • ◆Payment information (processed securely through third-party payment gateways)
  • ◆Communications you send us, including support requests
2.2 Information Collected Automatically
  • ◆Video and audio recordings of your mock interview sessions (with your explicit consent)
  • ◆Voice patterns and speech data used for nervousness detection and filler word analysis
  • ◆Facial and eye movement data used for eye contact tracking and composure analysis
  • ◆Device information (browser type, operating system, IP address)
  • ◆Usage data including session duration, features used, and performance scores
  • ◆Cookies and similar tracking technologies (see our Cookie Policy)
2.3 Information from Third Parties
  • ◆If you sign in via Google, we receive basic profile information as permitted by those platforms
  • ◆Information from our human expert marketplace participants
3.

How We Use Your Information

We use the information we collect to:

  • ◆Provide, operate, and improve our AI interview platform and services
  • ◆Personalize your interview questions based on your resume and career goals
  • ◆Analyse voice, video, and behavioural data to detect nervousness and provide composure feedback
  • ◆Track your confidence scores and progress over time
  • ◆Facilitate bookings with human experts through our marketplace
  • ◆Send you performance reports, tips, and product updates
  • ◆Process payments and prevent fraudulent transactions
  • ◆Comply with legal obligations and enforce our Terms of Service
  • ◆Train and improve our AI models (using anonymized and aggregated data only)
4.

Biometric and Sensitive Data

Nexrum processes biometric-adjacent data including facial expressions, eye movement, and voice patterns solely for the purpose of providing composure and nervousness feedback during interview sessions. This data is:

  • ◆Collected only with your explicit, informed consent
  • ◆Used exclusively to generate your personal interview feedback reports
  • ◆Not sold to third parties under any circumstances
  • ◆Retained only for the duration necessary to provide the service
  • ◆Anonymized before being used for any model improvement purposes

You may opt out of video/audio analysis at any time through your account settings, though this may limit certain features.

5.

Sharing Your Information

We do not sell your personal data. We may share your information with:

  • ◆Service providers who assist us in operating our platform (cloud hosting, payment processors, analytics tools) under strict data processing agreements
  • ◆Human experts on our marketplace, limited to the information necessary to conduct your booked session
  • ◆Educational institutions using our B2B white-label solution, limited to your performance analytics
  • ◆Law enforcement or regulators when required by applicable law
  • ◆Acquirers or successors in the event of a merger, acquisition, or sale of assets
6.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Interview recordings are retained for 90 days by default, after which they are permanently deleted. You may delete your account and associated data at any time by contacting us at www.nexrum.ai.

7.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • ◆Access the personal data we hold about you
  • ◆Request correction of inaccurate data
  • ◆Request deletion of your personal data
  • ◆Object to or restrict certain processing activities
  • ◆Request portability of your data in a machine-readable format
  • ◆Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at www.nexrum.ai. We will respond within 30 days.

8.

Security

We implement industry-standard security measures including end-to-end encryption for data in transit, AES-256 encryption for data at rest, regular security audits, and strict access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9.

Children's Privacy

Nexrum is not intended for use by individuals under the age of 15. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform at least 7 days before the changes take effect. Continued use of Nexrum after changes constitutes acceptance of the revised policy.

11.

Contact Us

For any questions or concerns about this Privacy Policy, please contact: Nexrum | Website: www.nexrum.ai

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